Knowledge Management System — KMS

An AI-powered system that reads every document your company has ever created and gives your team instant answers — with source citations. Built for a leading HR consulting firm in Lagos, Nigeria.
Project Year
May 2026
Client Name
Workforce Group
Location
Lagos, Nigeria
Industry

About Client

Workforce Group is one of Africa’s leading HR and business consulting firms. They help organisations across the continent with end-to-end human resource solutions — from hiring and talent management to leadership development and HR outsourcing. They operate at a scale comparable to Big 4 consulting firms in the African market

What They Do

Their Clients Include

GTBank, Nestle, Access Bank, Dangote, Lafarge, and many other top companies across Financial Services, Energy, Manufacturing, IT, and Public Sector industries

Problem Statement

Workforce Group had hundreds of PowerPoint presentations containing years of consulting knowledge — service descriptions, case studies, best practices, industry insights. All of it was scattered across Google Drive with no way to search, retrieve, or reuse it efficiently. A goldmine of institutional knowledge, locked inside files nobody could find.

The Challenge

Over the years, the company built a library of 450+ presentations. Every client engagement, training programme, and strategy session produced new slides. But this knowledge was never indexed, never searchable, and never connected. When someone needed information, they opened folder after folder, file after file — hoping to find something relevant.

What Was Going Wrong

1. Wasted Time on Search and Content Creation

Manually searching through dozens of PPT files took 30–45 minutes per search — and still missed the mark. Creating a single blog post or presentation took 4–5 hours. The marketing team spent more time searching for information than creating with it.

2. Repetitive Work

Team members spent hours copying content from old presentations and rewriting it for new purposes. The same insights were being reformatted again and again, by different people, across different teams.

3. Inconsistent Quality

Without a single source of truth, external communication varied in tone, structure, and accuracy across every deliverable. Different people wrote content in completely different styles.

4. Knowledge Waste

Valuable insights buried in old presentations were rarely reused. The knowledge reuse rate was just 12% — meaning 88% of what the team had already built was effectively invisible.

Solution Provided

We built an AI-powered system using RAG (Retrieval-Augmented Generation) architecture, orchestrated through N8N workflow automation. The system reads every presentation Workforce Group has ever created, understands the content inside, and lets any team member ask questions or generate new content in seconds — with source citations from the original documents.
We chose Qdrant for vector storage because it supports hybrid search — combining keyword matching with semantic similarity in a single query. Built and deployed in 6 weeks.

What is RAG in Simple Terms?

Think of it like a research assistant who has read every document your company has ever produced. When you ask a question, they don’t guess — they find the exact slides, paragraphs, and data points that answer it, then write a polished response with references to where each fact came from.
Traditional search matches keywords. RAG understands meaning. It knows that “employee retention strategies” and “how to reduce staff turnover” are asking the same thing — even if the words are completely different.

How the System Works:

01

Automatic Knowledge Collection

02

Smart Processing

03

Intelligent Search & Retrieval

04

AI-Powered Content Generation

Results

System Performance

Metric Value
Content Creation Speed 75% faster — 4–5 hrs down to under 1 hr
Search Time 30 min → 20 seconds
Knowledge Reuse Rate 12% → 73% (6x increase)
Manual Hours Saved 320 per month
Blog Posts Generated 180+ in first 6 months
Knowledge Chunks Indexed 78,000+ from 450+ presentations

Operational Impact

Before vs After

Dimension Before After
Search Manual folder browsing, 30–45 min Instant semantic search, 15–20 seconds
Content Creation 4–5 hours per blog post Under 1 hour per blog post
Knowledge Reuse 12% of existing content 73% reuse rate
Content Approval 45% first-time approval 82% first-time approval
Team Capacity Limited by headcount 3.5x capacity, no new hires
Knowledge Access Locked in scattered PPT files Searchable, connected, always current

Tech Stack

Layer Technology Role
Orchestration N8N Workflow automation & pipeline management
Vector Database Qdrant (self-hosted) Semantic storage, hybrid search & retrieval
Source Storage Google Drive Presentation files & document management
Document Understanding Mistral AI Vision-based text extraction from documents
AI Model OpenAI ChatGPT Content generation and Q&A
Embeddings Cohere Text-to-vector conversion
Search Hybrid (BM25 + Semantic) Keyword + meaning-based retrieval